Fachia Privacy Policy — How your personal data is collected and kept secure

When you create or use an account on Fachia, certain information is collected. Without this data, we cannot provide a safe and reliable service. Full details are below:

Fachia uses your data solely for specific and legitimate purposes. It is never used for anything unclear or unnecessary:

1. Account Management & Verification: Verifying your identity, keeping your account secure, and preventing duplicate accounts.
2. Payment Processor: Processing deposits and withdrawals and maintaining transaction records.
3. Service Improvement: Analyzing which features are used most to improve the app and website.
4. Responsible Gaming: Detects unusual playing patterns to provide timely support.
5. Fraud & Cybersecurity: Preventing account hacking and unauthorized fund transfers.
6. Compliance with Legal Obligations: Records are maintained and reports are submitted in compliance with regulatory requirements.

Fachia never sells your data to advertisers or shares it with third parties for marketing purposes.

Each type of data is retained for a different period, as the legal and operational requirements vary:

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Financial Transactions: A minimum of 7 years as required by applicable regulations.
• Communication Records: 3 years.
• Device Log & IP Information: 90 days.
• Cookies & Session Data: Up to 1 year, or immediately upon closing the browser (for session cookies).

Fachia shares your data externally only in the following cases — and only the minimum information necessary:

• Payment Providers: Limited data is shared with bKash, Nagad, and Rocket solely to process transactions.
• KYC Verification Service: Identity verification is carried out in partnership with licensed third-party providers.
• Law Enforcement: Fachia is legally required to provide information to authorities when compelled by a court order or official investigation.
• Game Provider: Third-party game providers only receive the data necessary for the game session.

Strict Data Processing Agreements (DPAs) are in place with all third parties. They may not use or re-share your data for their own purposes.

Fachia's website and app use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Maintains login sessions and performs security verification. These cannot be disabled.
• Functional Cookies: Remembering your preferred language and game settings. These are optional.
• Analytics Cookies: Understanding which pages are used most. All data is anonymized.

The mobile app does not use browser cookies, but tracking preferences can be changed in the app settings. On your first visit to the website, you will be prompted to set your cookie preferences.

Fachia uses a multi-layered security approach to protect your data:

1. Encryption: All data transfers use TLS 1.3 protocol, and stored data is protected with AES-256 encryption.
2. Two-Step Verification (2FA): Optional but strongly recommended. Provides OTP-based login protection.
3. Security Audit: Penetration testing by external security experts at least twice a year.
4. Suspicious Activity Detection: An AI-powered system monitors for unusual logins or transactions 24/7.
5. Data Breach Response: In the event of a security breach, affected users will be notified within 72 hours.

Fachia grants every user the rights listed below. To exercise them, please contact Support:

We will respond within 30 days of your request. For complex cases, an additional 60 days may be required — you will be notified in advance if so.

Fachia's services are strictly for users aged 18 and above. We never knowingly collect information from minors.

• Age is verified at the time of registration.
• If an underage account is detected, it will be closed immediately and all associated data will be deleted.
• Parents or guardians may report concerns about a minor's account.

Fachia may update this Privacy Policy from time to time. For significant changes:

• Advance notice will be sent to your registered mobile number or email.
• The "Last Updated" date at the top of the page will reflect the change.
• A minimum of 15 days' notice will be given for major changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For questions about the Privacy Policy, rights requests, or complaints:

If your complaint is not resolved to your satisfaction, you may file a complaint with the relevant data protection authority in your country.