Fachia FAQ — All Your Questions Answered in One Place, in Bengali

To withdraw a bonus from Fachia, you need to wager a specified total amount — this is known as the wagering or turnover requirement. The calculation is straightforward:

Formula: Wager Amount = Bonus Amount × Wager Multiplier

Example: You deposited ৳1,000 and received a ৳1,000 welcome bonus, with a 10x wagering requirement:

• Total wagering required = ৳1,000 × 10 = ৳10,000
• Once ৳10,000 has been wagered, the bonus becomes withdrawable.

Important:

• Not all games contribute equally to wagering — slots count at 100%, Sports Betting at 100%, and Live Casino at 10%.
• Only bets placed at minimum odds of 1.80 count towards sports wagering.
• Wagering progress can be tracked under Account → Bonus History.
• Bonuses are typically valid for 30 days — if the requirement isn't met within that time, the bonus will be forfeited.

Fachia supports all popular payment methods in Bangladesh. See the full list below:

• bKash: The most widely used method. Minimum deposit ৳50, maximum ৳50,000 per transaction. Instant credit.
• Nagad: Min ৳50, max ৳50,000. Instant.
• Rocket (Rocket/DBBL): Minimum ৳100, maximum ৳25,000.
• Upay: Minimum ৳100.
• Crypto (USDT/TRC20): For large deposits — minimum $10.

Deposit Rules:

• You must send from a mobile banking account registered in your own name.
• After sending, enter the reference number in the Fachia deposit form.
• Funds are typically credited to your balance within 5–15 minutes.
• If you encounter any issues, contact support with your transaction ID.

Fachia regularly hosts Sports and casino tournaments — with total prize pools that can reach ৳5 lakh.

How to Participate:

1. 1Log in and go to the "Promotions" or "Tournaments" section.
2. 2View the list of active tournaments — read the terms and conditions carefully.
3. 3Click the "Join" button to register (some tournaments add you automatically).
4. 4Place bets on designated games — points are awarded based on each bet's winnings or the highest multiplier achieved.
5. 5Check your position on the leaderboard — updated in real time.

Prize distribution rules:

• Typically the top 10–50 players receive prizes.
• Cash prizes are credited to your account within 24 hours of the tournament ending.
• Free spin rewards are credited instantly.
• In case of a tie, the player who reached that score first will be ranked higher.

Cricket betting is the most popular option on Fachia — covering all major tournaments including BPL, IPL, and the T20 World Cup.

Getting Started:

1. 1Log in → go to "Sports" → "Cricket" section.
2. 2Pick your preferred match — both live and pre-match betting are available.
3. 3Select your bet type and set your stake.
4. 4Review your bet slip and confirm.

Types of Cricket Bets:

• Match Winner: Which team will win — the simplest bet you can place.
• Toss Winner: Which team will win the toss.
• Over/Under: Over/under on runs scored in a specific over.
• Top Batsman/Bowler: Who will score the most runs or take the most wickets.
• Live In-Play Bet: During a live match, odds change after every ball — you need to make instant decisions.
• Parlay/Accumulator: Bet on multiple matches at once — bigger winnings if you win.

Minimum Bet: ৳10. Maximum bet up to ৳1 lakh depending on the market.

Withdrawing on Fachia is straightforward — just make sure your KYC is completed before your first withdrawal.

Withdrawal Steps:

1. 1Log in → go to "Cashier" → "Withdraw".
2. 2Select your payment method (bKash/Nagad/Rocket).
3. 3Enter the mobile number registered in your name and the amount.
4. 4Confirm with your OTP.
5. 5Submit your request — processing will begin shortly.

Time & Limits:

• bKash/Nagad: Typically 15 minutes to 4 hours. During peak hours, up to 24 hours.
• Rocket: 30 minutes–6 hours.
• Minimum Withdrawal: ৳300.
• Per request maximum: ৳50,000 (up to Silver), ৳1 lakh (Gold and above).
• Daily Maximum: ৳1,00,000 (standard account).

KYC Requirements: Front and back photos of your NID plus a selfie. Once verified, you won't need to submit them again.

Fachia offers multiple protection tools completely free of charge. You can find them under Account Settings → Responsible Gaming.

Here's how to use these tools:

• Deposit Limit: Set the maximum amount you want to deposit daily, weekly, or monthly. Go to Account → Limits → Deposit Limit → enter the amount → Save. Decreasing a limit takes effect immediately.
• Session Timer: Go to Account → Session Timer to set your daily play time limit. You'll receive an automatic alert when the time is up.
• Loss Limit: Set a limit on how much you can lose per day or per week before betting is paused.
• Cool-Off Period: Temporarily suspend your account for anywhere between 1 day and 6 weeks. Submit a request via Support → Cool-off Request.
• Self-Exclusion: To close your account long-term (6 months to permanent), email support.

A Fachia account can be locked or suspended for various reasons. Don't panic — just follow the steps below:

Possible causes and solutions:

• Entering the wrong password multiple times (5+ attempts): On the login page, click "Forgot Password?" → send OTP to your mobile → set a new password. If it fails, try again after 30 minutes.
• KYC Verification Pending: Certain actions (withdrawals, bonus usage) may be temporarily restricted. Uploading your NID usually resolves the issue within 2–4 hours.
• Suspicious Activity Detected: Your account may be temporarily locked for security reasons. Email our support team — once your identity is verified, your account will be restored within 24 hours.
• Policy Violations (multiple accounts, etc.): Contact support with full details — a decision will be provided after review.

Have the following information ready when contacting support:

• Registered mobile number or email
• Approximate date of last successful login
• Screenshot of the error message